FAQ

WHAT TYPE OF TRAINING COMES WITH SKYWARE’S RV RESORT AND CAMPGROUND PROPERTY MANAGEMENT SYSTEM (PMS)?

All new Skyware Campground and RV Resort Property Management System clients receive virtual training with a combination of on-site training. Online help tools are also available within the software.

WHAT KIND OF TECHNICAL SUPPORT DOES SKYWARE OFFER?

In the unlikely event that you experience technical problems, Skyware staff will respond within twenty minutes or less 7 days a week, 24 hours per day.

WHAT ARE THE COMPUTER SYSTEM REQUIREMENTS OF SKYWARE PMS FOR CAMPGROUNDS AND RV RESORTS?

Unlike a traditional hospitality property management software, Skyware PMS is in the Cloud—not your local computer. All you need is a Web browser and Adobe Acrobat (both of which are free to download). For optimum performance, we suggest high-speed Internet access (DSL, cable, or T1); recommended minimum connection speeds: 1.5 Mbps (1-5 computers); 2.5 Mbps (5-10 computers); 4.0 Mbps (10-20 computers).

CAN I RUN SKYWARE’S CAMPGROUND PMS SOFTWARE ON A MAC?

Skyware will run on all Mac/Apple operating systems.

WHAT KIND OF INTERNET CONNECTION DO I NEED?

While high-speed Internet access is recommended, Skyware can operate with any high-speed Internet access.

IS MY DATA SAFE?

Yes! Your reservation and accounting data are stored in a secure facility complete with redundant connections to the Internet, 24-hour monitoring, and power backup. To prevent loss of data due to computer failure, this information is continually backed up to a secondary system. Our data centers use state-of-the-art technology and security that includes:

  • data mirroring, which makes a copy of your data from one hard drive onto another (if one hard drive fails, the other one kicks in and there is no interruption in service);
  • redundant power supply;
  • filtered power;
  • back-up air conditioning;
  • multiple connections to the Internet;
  • spare pre-configured servers; and
  • 24 hour staff.

HOW OFTEN IS OUR DATA BACKED UP? CAN WE CONTINUE TO OPERATE DURING THIS PROCESS?

A full back-up of the databases consists of an automatically scheduled backup so no user intervention is required and cannot be accidentally forgotten.

AM I LIMITED TO THE AMOUNT OF DATA I CAN STORE ON THE RV RESORT PROPERTY MANAGEMENT SOFTWARE?

No. You have the ability to store an unlimited amount of information. Also, there is no need to purge historical data.

WHAT HAPPENS IF I CANNOT ACCESS SKYWARE?

It is recommended that you have a second computer that can be used to access the Internet. Since Skyware does not actually run on a personal computer, no information will be lost if your primary computer experiences problems. If you have any Internet problems, it is recommended that you set up an alternate method of connecting to the Internet such as a dial-up Internet access account.

WHEN I USE THE SKYWARE PMS ONLINE RESERVATION BOOKING ENGINE, DO I STILL HAVE TO UPDATE MY RATES AND AVAILABILITY SEPARATELY? DO I HAVE TO ENTER MY CAMPGROUND RESERVATIONS MANUALLY?

If the Skyware’s Campground PMS booking engine is activated, then the reservation management process is seamless with Skyware PMS for RV Resorts and Campgrounds as it is the same software program. All your rates, availability, and reservations are automatically updated. There is no need to manage two systems and there are no more headaches as a result of over-bookings.

Skyware Locations

HEADQUARTERS
5100 Buckeystown Pike
Suite 250
Frederick, Maryland 21704
877-759-9329 (SKY-WEB9)

UNITED KINGDOM
Sensible-Rez Ltd
Spectrum House
Dunstable Road
Redbourn
Herts AL3 7PR
John Palmer
UK: 0845-371-7094
USA: 914-410-6615