Support

Skyware offers a variety of service training modules customized to your specific operation requirements with the professional support you need to compliment your staff during the implementation processes. Skyware specialists are seasoned experts in the field of hospitality, technology, and operational management.

Skyware technicians and help desk support personnel are available to you 24 hours a day, 7 days a week, 365 days a year and provide real-time live service to deliver technical and operational support whenever the need arises. All support technicians are experienced in all facets of our platform and can assist you with your installation, basic configuration, or programming issues—as well as recommend solutions for your operational and procedural issues.

Skyware Support Offices are headquartered in Frederick, Maryland, and in the United Kingdom.

Training

Skyware’s training goals are to focus on your Resorts and Campground and ensure the success of your investment that you have made in our solution. Software is the tool and our people behind the company are the secret to our success. Training is essential in using the Skyware solution to its full potential.

Online Training

Upon conclusion of the initial learning phase of Skyware, you can enhance your knowledge on specific applications through continuing education—whether it be classroom and virtual training, or personalized on-site training. Skyware online training modules allow your staff and management team to train at a pace that compliments your existing staff schedules. Employees can also learn the system virtually through a live trainer in an interactive session. Online training is an excellent and convenient way to educate new staff quickly and efficiently. If you prefer onsite training, Skyware trainers and consultants are experts in Campground operations and technology with more than 25 years of actual hands-on operations experience.

Our annual support program includes

  • Expert 24/7 assistance,
  • E-support,
  • Newsletters, and
  • Lifetime guaranteed software upgrades.

Skyware Locations

HEADQUARTERS
5100 Buckeystown Pike
Suite 250
Frederick, Maryland 21704
877-759-9329 (SKY-WEB9)

UNITED KINGDOM
126 Southdown Road
Harpenden,
Hertfordshire, AL5 1QQ
Attention: Sara Buchanan
UK: 0203-868-6924 Ext. 301
USA: 914-410-6615